Cancellation, Rescheduling & Refund

1. Accepted quotation controls

The cancellation and refund schedule included in the accepted written quotation applies to the booking.

2. How to request cancellation

Use the verified phone, WhatsApp or email used for booking and include customer name, service date and booking reference.

3. Rescheduling

Rescheduling is subject to vehicle, driver, route, partner and venue availability. A revised price may apply when date, duration, route or scope changes.

4. Non-recoverable third-party costs

Where disclosed in advance, confirmed décor, food, permits, parking, partner services or other non-recoverable costs may be excluded from a refund.

5. Customer delay or overtime

Late start, additional waiting or extension is handled according to the written waiting/overtime rule and operational availability.

6. Weather, road and authority restrictions

Unsafe weather, road closures, authority restrictions or inaccessible venues may require route change, delay, rescheduling or cancellation.

7. Operator cancellation or breakdown

If the assigned service cannot be provided, the team will communicate the available backup, rescheduling or refund option in writing.

8. Refund timing

Any approved refund amount, method and processing period should be stated in writing. Bank or payment-provider timelines may apply after initiation.